Refund policy
We want you to pay only for something that helps you. Here is how refunds and cancelling work.
14-day money-back guarantee
If a paid plan isn’t right for you, ask for a full refund within 14 days of your first payment. You don’t need to give a reason.
Cancel any time
Cancel from Workspace → Billing → Manage billing in the app, or at paddle.net, where you can look up any order. You keep your plan until the end of the month you have paid for and you won’t be charged again. Your plans stay in your account on the Free plan.
Monthly renewals
After the first 14 days, we don’t refund part of a month that has already started. If something went wrong, such as a charge after you cancelled, a double payment or the service not working for you, write to us and we will put it right.
Changing plans
When you move to a bigger plan, you pay the difference for the rest of your billing month straight away. When you move to a smaller plan, the unused part is credited against your next payments.
Lifetime deals
Codes bought on a marketplace such as AppSumo follow that marketplace’s refund policy. When a code is refunded, its licence switches off and your tier adjusts to the codes you still have.
How to ask for a refund
Email support@startzero.money from the address you paid with, or contact Paddle at paddle.net. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds go back to the card or account you paid with; how long they take to appear depends on your bank.
Your legal rights
Nothing in this policy limits the rights you have under your local consumer law, such as the 14-day right to cancel in the EU and the UK.
Questions about this page? Email support@startzero.money, see how to reach us, or read the help centre.